This Distance Sales Agreement (“Agreement”) is entered into electronically between the Seller identified below and the Buyer/Consumer who purchases products through www.studiocera.co (“Website”), in accordance with the applicable legislation of the Republic of Türkiye.
Legal Name: CD STUDIO TASARIM TEKSTİL TİCARET LİMİTED ŞİRKETİ
Brand: Studio Céra
Registered Address: Alsancak Mah. Kıbrıs Şehitleri Cad. Kristal İş Merkezi No: 136/1, İç Kapı No: 4, Konak / İzmir, Türkiye
Tax Office: Kordon
Tax Identification No.: 2030915849
MERSIS No.: 0203091584900001
E-mail: info@studiocera.co
Website: www.studiocera.co
The Buyer/Consumer (“Buyer”) is the natural or legal person placing an order through the Website.
The Buyer’s information shall be generated electronically based on the information provided during checkout:
Full Name: [CUSTOMER NAME]
Delivery Address: [DELIVERY ADDRESS]
Billing Address: [BILLING ADDRESS]
Telephone: [CUSTOMER TELEPHONE]
E-mail: [CUSTOMER E-MAIL]
The Seller and the Buyer shall individually be referred to as a “Party” and collectively as the “Parties.”
The Buyer may place an order through the Website either by creating a customer account or, where permitted by the Website, by completing a purchase as a guest.
A user who creates an account (“Member”) agrees to provide accurate, complete, and up-to-date information and is responsible for maintaining the confidentiality and security of their account credentials.
Creating an account does not itself constitute a sales agreement.
The distance sales relationship is established when the Buyer electronically confirms the relevant order and acknowledges that the order entails an obligation to pay.
The purpose of this Agreement is to determine the rights and obligations of the Parties regarding the sale and delivery of the product(s) electronically ordered by the Buyer through the Website.
The principal characteristics, model, size, color, quantity, sales price, payment method, delivery information and other relevant specifications of the product(s) are displayed to the Buyer before the order is completed.
This Agreement governs, among other matters, the ordering process, payment, production, delivery, right of withdrawal, returns, exchanges, defective or non-conforming products and dispute resolution.
This Agreement has been prepared in accordance with the applicable legislation of the Republic of Türkiye, including in particular:
Law No. 6502 on Consumer Protection,
Regulation on Distance Contracts,
Law No. 6698 on the Protection of Personal Data (KVKK),
and other applicable legislation.
Where the Buyer does not qualify as a consumer under applicable legislation, rights granted exclusively to consumers shall apply only to the extent required by law.
Before completing the order and becoming bound by any payment obligation, the Buyer shall be informed in a clear and comprehensible manner of:
By confirming the order, the Buyer acknowledges having received and reviewed the relevant pre-contractual information.
The details of the product(s) purchased by the Buyer shall be generated electronically according to the relevant order and shall include, where applicable:
Product: [PRODUCT NAME]
Size / Variant: [SIZE / VARIANT]
Color: [COLOR]
Quantity: [QUANTITY]
Unit Price: [UNIT PRICE]
Discount: [IF APPLICABLE]
Shipping / Delivery Fee: [IF APPLICABLE]
Total Price Including Taxes: [TOTAL PRICE]
The order summary, Pre-Information Form and this Agreement shall constitute integral parts of the transaction.
The principal characteristics and specifications of Studio Céra products are stated on the relevant product pages.
Studio Céra makes reasonable efforts to represent product colors, materials, proportions and details as accurately as possible. However, minor differences may occur due to screen settings, devices, lighting or photographic conditions.
Products incorporating fabrics, natural stones, glass, metals, plating, handcrafted elements or similar materials may present minor variations in color, texture, surface or form resulting from the inherent characteristics of the material or production process.
Such variations shall not affect the Buyer’s mandatory statutory rights in relation to defective or non-conforming goods.
The applicable sales price is the price displayed on the Website and in the order summary at the time the Buyer places the order.
Unless expressly stated otherwise, displayed prices include applicable taxes.
Any shipping, delivery or other additional charges payable by the Buyer shall be disclosed before the order is confirmed.
Payment shall be made using one of the payment methods made available through the Website.
By confirming an order, the Buyer expressly acknowledges that the order entails an obligation to pay.
Orders are subject to successful payment authorization and any necessary verification procedures.
The Seller may refuse or cancel an order where there is a legitimate reason to do so, including payment failure, technical or pricing errors, suspected fraudulent activity, or where production or performance becomes legally or practically impossible.
Where an order is cancelled by the Seller after payment has been received, any amount required to be returned shall be refunded in accordance with applicable legislation.
The Buyer’s mandatory statutory rights remain reserved.
Certain Studio Céra garments, jewelry and accessories may be produced on a made-to-order basis.
The applicable production or preparation period shall be indicated on the relevant product page, during checkout, in the order confirmation or otherwise communicated to the Buyer before purchase.
Where a product is customized or personalized according to the Buyer’s specific requests, the estimated production and delivery period may differ from that applicable to standard products.
Any applicable delivery period shall be subject to the mandatory provisions of Turkish consumer legislation.
Products shall be delivered to the delivery address provided by the Buyer during checkout.
The Buyer is responsible for ensuring that the delivery and contact information provided during the order process is complete and accurate.
The Seller shall not be responsible for delays directly resulting from incorrect or incomplete information supplied by the Buyer, without prejudice to any mandatory statutory rights.
The Seller shall remain responsible for the product during transportation until delivery to the Buyer or to a third party designated by the Buyer, to the extent required under applicable legislation.
Where the Buyer independently arranges a carrier not offered by the Seller, the applicable statutory rules regarding transfer of risk shall apply.
If fulfillment of an order becomes impossible, the Seller shall notify the Buyer in accordance with the procedures and periods prescribed by applicable legislation.
Any payments that are required by law to be returned shall be reimbursed within the applicable statutory period.
The mere fact that a product is temporarily unavailable or out of stock shall not, by itself, constitute impossibility of performance where otherwise provided by applicable law.
Unless a statutory exception applies, the Consumer has the right to withdraw from the Agreement within 14 (fourteen) days without providing any reason and without incurring a penalty.
For the sale of goods, the withdrawal period generally begins on the date on which the Consumer or a third party designated by the Consumer receives the goods.
The Consumer may also exercise the right of withdrawal before delivery.
To exercise the right of withdrawal, the Consumer must communicate an unequivocal statement of their decision to withdraw within the applicable statutory period.
Withdrawal requests may be submitted to:
or through the Website’s return/withdrawal system, where such a system is made available.
Following notification of withdrawal, the Consumer shall return the relevant product within the period prescribed by applicable legislation.
The right of withdrawal shall not apply where an exception is provided under the Regulation on Distance Contracts or other applicable legislation.
In particular, the right of withdrawal does not apply, to the extent permitted by applicable law, to goods prepared in accordance with the Consumer’s requests or clearly personalized according to the Consumer’s personal needs.
This may include products specifically produced or altered at the Consumer’s request in relation to:
For the avoidance of doubt, the fact that a standard product is manufactured only after an order is placed (“made-to-order”) does not, by itself, exclude the statutory right of withdrawal where the product has not been customized or personalized according to the Consumer’s individual requests or personal needs.
Nothing in this Article limits the Consumer’s statutory rights concerning defective or non-conforming goods.
Where the statutory right of withdrawal applies, the Consumer may inspect the product to the extent reasonably necessary to determine its nature, characteristics and functioning.
The product should, where reasonably possible, be returned with its original packaging, labels, accessories and other components supplied with the order.
Where the value of the product has decreased as a result of handling beyond what is reasonably necessary to determine its nature, characteristics and functioning, the consequences prescribed by applicable law shall apply.
The Consumer’s mandatory rights concerning defective or non-conforming products remain unaffected.
The Consumer shall return the product in accordance with the return instructions provided by Studio Céra following receipt of the withdrawal or return request.
The applicable return address, return procedure, carrier information and any return shipping costs shall be communicated in accordance with Studio Céra’s Return & Exchange Policy and applicable legislation.
Responsibility for return shipping costs shall be determined in accordance with the pre-contractual information provided to the Consumer and the mandatory provisions of applicable consumer legislation.
Where the Consumer validly exercises the statutory right of withdrawal, the Seller shall reimburse the relevant payments within the period and under the conditions prescribed by applicable legislation.
Unless otherwise required by applicable law, reimbursement shall be made using the same means of payment used by the Consumer for the original transaction and without imposing additional costs on the Consumer.
The time required for a refund to appear in the Consumer’s account may vary depending on the relevant bank, card issuer or payment service provider.
Such external processing times are outside the Seller’s direct control.
Without prejudice to the Consumer’s statutory rights of withdrawal and rights relating to defective or non-conforming goods, any additional exchange option voluntarily offered by Studio Céra shall be governed by the current Return & Exchange Policy published on the Website.
Exchanges may be subject to availability of the requested product, size, color or variant.
Products customized or personalized according to the Buyer’s individual requests may not be eligible for exchange, except where mandatory statutory rights concerning defective or non-conforming goods apply.
Where a product is defective or does not conform to the Agreement, the Consumer shall retain all mandatory statutory rights available under Law No. 6502 on Consumer Protection and other applicable legislation.
If a product arrives damaged, defective or different from the product ordered, the Buyer is encouraged to contact:
and provide the relevant order number together with photographs or other information reasonably necessary to identify the issue.
Any customer service notification procedure or timeframe communicated by Studio Céra shall not restrict, shorten or eliminate the Consumer’s mandatory statutory rights or statutory limitation periods.
The Seller shall supply and deliver the product in accordance with the order, this Agreement and applicable legislation.
Where a legal or factual circumstance prevents fulfillment of an order, the Seller shall inform the Buyer and take any further steps required under applicable law.
Nothing contained in this Agreement shall exclude or restrict any mandatory consumer right that cannot legally be waived or limited.
The Buyer agrees to provide complete and accurate information when placing an order.
The Buyer is responsible for reviewing the product, delivery and payment information before confirming the order.
When exercising a withdrawal, return, exchange or other right, the Buyer shall follow the procedures prescribed by applicable legislation and, where consistent with such legislation, the procedures communicated by the Seller.
The Buyer’s mandatory rights under Law No. 6502 and other applicable legislation remain reserved.
Personal data provided by the Buyer shall be processed in accordance with Law No. 6698 on the Protection of Personal Data (KVKK), other applicable data protection legislation and Studio Céra’s applicable Privacy Policy and privacy notices.
Where necessary for processing and fulfilling an order, relevant personal data may be shared with payment service providers, banks, shipping and logistics providers, technology service providers and other authorized service providers, subject to applicable data protection requirements.
Events beyond the reasonable control of the Parties, including natural disasters, war, terrorism, epidemics, strikes, lockouts, governmental actions, significant transportation or logistics disruptions, and major failures of infrastructure or communication systems may constitute force majeure to the extent recognized under applicable law.
The Parties’ mandatory statutory rights in connection with such circumstances remain reserved.
Unless otherwise expressly stated, all intellectual property relating to the Website and Studio Céra, including trademarks, trade names, logos, product designs, photographs, graphics, text, visual materials and other original content, is owned by or lawfully licensed to the Seller.
Such content may not be reproduced, distributed, commercially exploited, modified or otherwise used without prior authorization, except as permitted by applicable law.
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Türkiye.
For disputes arising from consumer transactions, the Consumer may apply to the competent Consumer Arbitration Committee (Tüketici Hakem Heyeti) within the monetary limits applicable for the relevant year.
For disputes falling outside the jurisdiction of Consumer Arbitration Committees, applications may be made to the competent Consumer Courts (Tüketici Mahkemeleri) in accordance with applicable legislation.
Nothing in this Agreement limits any mandatory right of the Consumer concerning competent authorities, courts or alternative dispute resolution mechanisms.
Before completing the order, the Buyer acknowledges having been informed of and having had the opportunity to review:
By confirming the order, the Buyer expressly acknowledges that the order entails an obligation to pay.
The Buyer acknowledges that this Agreement, the Pre-Information Form, the order summary and relevant policies may be provided and stored electronically.
The Seller shall retain transaction records for the periods required by applicable legislation.
Where required by applicable law, the Agreement, order confirmation and relevant pre-contractual information shall be provided to the Buyer through a durable medium, including e-mail.
The following documents and information, as applicable to the relevant order, shall form an integral part of the transaction:
In the event of any conflict, mandatory provisions of applicable consumer legislation shall prevail.
This Agreement enters into force when the Buyer electronically confirms the order.
The Agreement shall apply to the specific transaction together with the order information and pre-contractual information presented to the Buyer.
CD STUDIO TASARIM TEKSTİL TİCARET LİMİTED ŞİRKETİ
Brand: Studio Céra
Registered Address: Alsancak Mah. Kıbrıs Şehitleri Cad. Kristal İş Merkezi No: 136/1, İç Kapı No: 4, Konak / İzmir, Türkiye
Tax Office: Kordon
Tax Identification No.: 2030915849
MERSIS No.: 0203091584900001
E-mail: info@studiocera.co
Website: www.studiocera.co
Full Name: [CUSTOMER NAME]
Delivery Address: [DELIVERY ADDRESS]
Billing Address: [BILLING ADDRESS]
E-mail: [CUSTOMER E-MAIL]
Order No.: [ORDER NUMBER]
Order Date: [ORDER DATE]
Agreement Date: [AGREEMENT DATE]
